Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and protected when you use our services. At Spirit, we are committed to safeguarding the privacy of our players and ensuring that your personal data is handled with care and in compliance with applicable data protection laws. This document provides a clear overview of our practices and your rights regarding your information. Understanding this policy is a key part of our commitment to transparency, which is also reflected in our approach to player welfare, detailed in the Spirit responsible gambling guidelines. Our goal is to provide a secure and enjoyable gaming environment for all our users.

Information We Collect

To provide our services effectively, we collect certain types of information from our players. This information is gathered during registration, gameplay, and interactions with our support team. The data we collect includes:

Personal Identification: Your full name, date of birth, and gender.
Contact Details: Your residential address, email address, and phone number.
Account Information: Your username, transaction history, and gameplay activity.
Verification Data: Documents required for Know Your Customer (KYC) checks, such as a copy of your ID and proof of address.
Technical Data: Information about your device, IP address, browser type, and operating system, which helps us optimise our platform and ensure security.

How We Use Your Information

The information we collect is used for specific purposes aimed at delivering a secure and personalised gaming experience. We process your data to:

Set up and manage your player account.
Process your deposits and withdrawals securely.
Verify your identity to prevent fraud and comply with anti-money laundering regulations.
Communicate with you about your account, promotions, and updates to our services.
Improve the Spirit AU and tailor the user experience to your preferences.
Adhere to our legal and regulatory obligations.

We do not sell your personal data to third parties. However, we may share your information with trusted partners to operate our services. These include payment processing providers, identity verification services, and regulatory authorities when required by law. We take the security of your data very seriously and employ robust technical and organisational measures to protect it. All sensitive information is transmitted using SSL/TLS encryption, and our systems are protected by advanced firewalls to prevent unauthorised access.

Your Rights and Choices

As a player, you have several rights concerning your personal information. You are entitled to:

Access the personal data we hold about you.
Request the correction of any inaccurate information.
Request the deletion of your data, subject to our legal retention requirements.
Object to the processing of your data for certain purposes, such as direct marketing.
Withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please get in touch with our customer support team.

Cookies Policy

We use cookies to enhance the functionality of our platform and improve your experience. Cookies are small text files stored on your device that help us remember your preferences, understand how you navigate the site, and ensure our services operate correctly. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page or through other communication channels. We encourage you to review this policy periodically to stay informed.